Resources

In working with a long term client I recently used excerpts from a book “Islands of Profit In a Sea of Red Ink’ as the basis for discussing how to further improve profitability. Build on some MIT research from 2010 and now the basis of a successful independent business Profit Isle, the book highlights the huge differences in profitability across customer types – as quoted below: “Over years of experience with EPM, we have found that virtually all companies have a characteristic pattern of profit segmentation:  Profit peak customers are typically about 15% of the customers generate 150% of a…

"Routine Sets You Free" I've had the privilege to work with hundreds of organisations across Australia, Asia and the United States -- and observed major differences in their performance, and in the satisfaction and engagement of their teams. While there are many and varied reasons for these differences, a consistent theme I've seen is that the highest performing organisations typically have an 'operating system' -- a set of often simple tools and practices that are routinely used to support the critical functions of the business, spanning finances, people, customers and operations. Some Examples Operating systems of the kind I'm describing…

Gallup has published some fascinating research into what drives high performance workplaces – finding that employee development, based on matching roles to unique strengths, drives a culture that in turn drives performance. How? 1. They protect their investment in employee development with a focus on increasing employee engagement. 2. They avoid the most common misunderstanding about development: It is actually about finding roles, positions and projects that allow them to combine their talents and abilities with experiences to build strengths 3. Their managers are highly involved in the development of individuals — they act as coaches, not bosses. 4. Their…

I like this McKinsey study on CEO performance - the focus on external stakeholders and on social purpose is an opportunity I have seen across many client engagements of late.  Get in touch if you'd like to explore CEO and board performance in your organisation.

McKinsey on Reinventing Growth Here is a great collection of articles from McKinsey on "reinventing growth" - with the most recent starting with the fundamental question: "Where is growth going to come from?"